Terms of Service
Last updated: 8/13/2025
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1. Agreement to Terms
By accessing or using Cargofy.io, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.
Important: Please read these terms carefully before using our services. They contain important information about your legal rights, remedies, and obligations.
2. Service Description
Cargofy.io provides a comprehensive e-commerce operations platform with the following core services:
Platform Features
- Product information management (PIM)
- Order management system (OMS)
- Warehouse management system (WMS)
- Multi-channel marketplace integration
- Inventory synchronization
Service Capabilities
- Real-time inventory tracking
- Automated order processing
- Analytics and reporting
- API integrations
- Customer support tools
3. User Responsibilities
As a user of our platform, you are responsible for:
Account Security
- Maintaining the confidentiality of your account credentials
- Ensuring secure access to your account
- Reporting any unauthorized access immediately
Data Management
- Providing accurate and up-to-date information
- Maintaining compliant data practices
- Protecting sensitive customer information
Platform Usage
- Following marketplace policies and regulations
- Maintaining accurate inventory information
- Using the platform in accordance with these terms
4. Service Availability
While we strive to provide uninterrupted service, occasional maintenance or updates may be necessary. We maintain the following service standards:
Uptime Commitment
- 99.9% target uptime
- 24/7 system monitoring
- Automated failover systems
- Regular backup procedures
Maintenance Windows
- Scheduled during off-peak hours
- Advance notification provided
- Emergency maintenance when required
- Status page updates
Note: While we strive for maximum uptime, we are not liable for any service interruptions or data loss that may occur during maintenance or due to factors beyond our control.
5. Payment Terms
Billing Policies
- Subscription fees billed in advance
- Automatic renewal unless cancelled
- Pro-rated refunds as applicable
- 30-day notice for price changes
Payment Requirements
- Valid payment method required
- Fees non-refundable unless required by law
- Late payments may incur penalties
- Service suspension for non-payment
6. Termination
Either party may terminate this agreement under the following conditions:
User Termination
- Cancel subscription at any time
- 30-day notice required
- Data export available
- Pro-rated refund if applicable
Platform Termination
- Terms violation
- Non-payment of fees
- Fraudulent activity
- Service discontinuation